Welcome to zj-jewellery.com!
We are committed to providing our customers with a smooth and reliable shopping experience. Below you’ll find all the details related to our shipping policy within Egypt.

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1. Order Processing Time

Once your order is placed, it will be processed within 1–2 business days.
Our business days are Sunday to Thursday, excluding official public holidays.
Orders placed on weekends or public holidays will be processed on the next business day.

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2. Shipping Methods

We offer reliable domestic shipping to ensure your order reaches you safely and on time:

• Standard Shipping: Delivery within 1–5 business days.

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3. Shipping Fees

• Shipping fees are fixed at EGP 100 for all orders, regardless of weight or destination within Egypt.

• The shipping cost will be clearly displayed at checkout before completing your purchase.

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4. Delivery Areas

We currently ship to all cities and governorates across Egypt.
At this time, international shipping is not available.

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5. Order Tracking

Once your order has been shipped, you will receive an email with your tracking details.
Please allow up to 24 hours for the tracking information to become active.

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6. Delivery Time Disclaimer

Delivery times are estimates and may vary depending on location, weather conditions, or courier-related delays.
While we do our best to ensure timely delivery, zj jewellery is not responsible for delays caused by third-party carriers.

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7. Lost or Damaged Items

If your order arrives damaged or is lost during transit, please contact us immediately at
📧 info@zj-jewellery.com
We will assist you with a replacement or refund, depending on the situation.

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8. Changes to Shipping Information

If you need to update your shipping address after placing an order, please contact us as soon as possible at
📧 info@zj-jewellery.com
Address changes can only be made before the order is dispatched.

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9. Returns & Exchanges

For information regarding returns and exchanges, please refer to our Return Policy page.

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10. Contact Us

If you have any questions about shipping or your order, feel free to reach out to us at:
📧 info@zj-jewellery.com
Our customer support team is always happy to help.