We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact us at info@zj-jewellery.com.
Approved returns must be sent to the following address:

Omar Ebn El Khattab St,
Almaza, Masr Elgedida, Cairo

If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package.
⚠️ Items sent back without first requesting a return will not be accepted.

For any return-related questions, contact us at info@zj-jewellery.com.

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Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can resolve the issue promptly.

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Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

• Custom or personalized products

• Sale items

• Gift cards

• Hazardous materials, flammable liquids, or gases

If you’re unsure about your item, feel free to contact us before purchasing.

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Exchanges

The fastest way to get the item you want is to return your original item. Once the return is accepted, you can place a new order separately.

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European Union – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, provided the item is unused, with tags, and in its original packaging.

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Refunds

Once we receive and inspect your return, we’ll notify you of the approval status.
If approved, your refund will be issued to your original payment method within 10 business days.

Please note that processing times may vary depending on your bank or credit card provider.
If more than 15 business days have passed since your return was approved, contact us at info@zj-jewellery.com.